+34 630985725 / +34 626929016 contacto.heliest@babcockinternational.com

Hand Baggage

Permitted hand baggage consists of one bag whose dimensions do not exceed 50x40x20 and whose overall weight does not exceed 10 kg. Any excess weight may be restricted and must be authorised by the ground crew of the company. The case may be that hand luggage cannot be brought into the cabin by the passenger, in which event it will be removed by the HeliEst staff and stored in the helicopter’s hold. Once at the destination, it will be returned to the passenger on leaving the helicopter. There will be no charge for hand baggage provided that it meets the mandatory requirements.

In addition, passengers are only permitted to bring one hand bag, or similar bag for gentlemen, or a document wallet or small briefcase into the cabin. All other objects and belongings will be removed by HeliEst staff and placed in the hold.

 Under EU Regulation 2015/1998, passengers are not permitted to carry the following articles into security-restricted areas or on board an aircraft:

  • Firearms and weapons in general: if you are going to transport weapons, you will need authorisation. Check the procedure for obtaining such authorisation
  • Devices capable of discharging projectiles
  • Devices designed to stun or immobilise
  • Objects with a sharp point or sharp edge
  • Blunt instruments
  • Tools that can be used to cause serious injury
  • Explosive and incendiary substances and devices
  • Chemical substances and toxic substances

The following must be presented separately at the security checkpoint:

– Liquids in 100 ml containers or smaller (placed in one transparent resealable plastic bag with a maximum capacity of one litre).

– Liquid products purchased at airport shops or on board the aircraft should be sealed at the time of purchase in a security bag with the sales receipt inside.

– Medicines, baby food and special dietary products may exceed 100 ml. They may be inspected at the security checkpoint.

*due to the COVID-19 health crisis, hydroalcoholic sanitising gel may be carried in hand baggage under the following conditions:

– total maximum quantity of 2 kg or 2 litres of sanitising gel and each container may not exceed 0.5 kg or 0.5 litres.

– the volume of alcohol may not exceed 70%.

Checked Baggage

Checked baggage should be handed over at the HeliEst check-in desk located at the relevant airport /heliport departure terminal.

A maximum of 1 (one) checked bag is permitted per passenger.

The dimensions shall not exceed 69 x 45 x 30 cm.

Maximum weight allowance: 15 kg

CAUTION! The maximum weight allowance per passenger (hand baggage + checked baggage) is 15 kg.

If you are travelling with hand baggage only, you may carry 1 (one) carry-on bag of up to 10 kg.

If you are travelling with checked baggage only, you may carry 1 (one) bag of up to 15 kg.

Due to the size and weight restrictions of the helicopter baggage compartments, Babcock does not allow excess baggage and does not offer the purchase of “extra kilos”.

If you intend to travel with special baggage, please check the conditions in the “special baggage” section.

Items not allowed in the checked baggage:

  • Explosives (including detonators, fuses, grenades, mines and pyrotechnics).
  • Gas: propane, butane (including small camping gas bottles).
  • Flammable liquids (including petrol and methanol, paint, solvents, glues and chargers for cigarette lighters).
  • Flammable solids and reactive substances (which include magnesium, matches and lighters, fireworks and flares).
  • Oxidisers and organic peroxides (such as bleaches and abrasives).
  • Toxic or infectious substances (rodenticides, infected blood, etc.).
  • Radioactive material (including isotopes for medical or commercial use).
  • Corrosive substances (such as mercury and car batteries).
  • Engine parts that have contained fuel.
  • Electronic cigarettes.
  • Lithium batteries outside electronic devices.

 

Additional measures

The competent authority may prohibit items other than those listed. This authority shall make a reasonable effort to inform passengers of such items.

The security staff may refuse the carriage of checked baggage containing an item not listed about which it has concerns.

http://www.aena.es/csee/ccurl/559/383/cartel%20articulos%20prohibidos%20en%20aeronaves.pdf

In addition, in compliance with the regulations concerning the carriage of dangerous goods by air, and Babcock MCS España being the operator of HeliEst air travel, a company not authorised to transport dangerous goods on board, the relevant limitations apply.

You can consult them in the following link:

https://www.iata.org/contentassets/6fea26dd84d24b26a7a1fd5788561d6e/dgr-61-es-2.3a.pdf

Electronic Devices

Due to the possible interferences that may be caused by the use of electronic devices on board, their transport is restricted as follows:

PEDs permitted on board and which may be switched on during the flight:

Headphones

Pacemakers

Electronic watches (digital)

Warning! Smartwatches must be placed in flight mode or switched off during the flight

PEDs permitted on board and which must remain switched off during the flight:

Mobile phones

Smartwatches

Portable video games consoles

Bluetooth devices

Tablets and handheld personal digital assistants and notebooks

Electronic cigarettes

Personal computers

Amateur radio equipment (CBs, HF radios etc.)

Video recorders and players

Photo cameras in general (especially with Flash at night)

Music players

PEDs, the carriage of which is prohibited:

electric scooters

airwheels

solowheels

mini-segways

hoverboards

Lithium batteries

Lithium batteries are present in many devices in everyday use: mobile phones, Tablets, laptop computers, batteries, etc. However, their carriage on passenger flights is restricted and, depending on the type and capacity of the battery, may or may not be carried in hand baggage or checked baggage:

You may also view the restrictions in the following AENA pamphlet:

http://www.aena.es/csee/ccurl/430/1018/Lista_de_objetos_permitidos_y_prohibidos_segun_la_IATA.pdf

If you have any queries, the lithium battery specifications are marked on the device itself.

Important:

  • Spare batteries may not be checked in
  • Insulate the terminals to prevent short circuits (use the original packaging or individual plastic bags, for example)
  • If you check in the device, ensure that it cannot switch on accidentally

    Carriage of sporting weapons

    Regulated weapons, whose acquisition, possession and use are authorised or permitted, must be checked in and carried in the hold of the aircraft.

    • The weapons must be unloaded and in containers properly conditioned for their security during transport.
    • Ammunition shall be transported in a hard-sided case, separate from the container used to transport the weapon.

    Procedure to follow in the departure airport

    1. Inspection of weapons
    • Residents of Spain and EU members transiting through Spain, and who will be travelling with a weapon, must present the following documentation:
    1. ID card or passport.
    2. Firearms licence (Spanish residents only).
    3. Ownership handbook of the weapon (Spanish residents only).
    4. Transport document (air ticket).
    5. European Firearms Pass if travelling to EU member countries or countries which have signed agreements on the European Firearms Pass, (Switzerland, Norway, Iceland and the Principality of Liechtenstein).

     

    If the person requesting authorisation to transport the weapon is not its owner, authorisation from the owner must be submitted.

     

    • Non-EU passengers must present the following documentation:
    1. Passport.
    2. Special licence granted on entry into Spain.
    3. Flight ticket.
    • Form 790 must be filled in (one form per passenger), and the relevant fee paid, which should be done at any bank near the firearms control office. For your convenience, you can fill in form 790 and pay the fee at any bank before going to the airport.

    The weapons shipment authorisation should be handed over along with the receipt from having paid the required fee.

     

    Once the weapons shipment authorisation and the weapons and ammunition cases have been inspected, you should go to the check-in counter of the airline company with which you are travelling.

     

    1. Check-in desk

    Check-in of the weapon should be carried out by the passenger, who shall present the airline staff in charge of check-in with the authorisation in the passenger’s name from the Central Inspectorate for Arms and Explosives of the Guardia Civil.

    In addition to the required documentation, the passenger should hand over the weapon and ammunition cases and also the baggage to be checked in.

    The company staff in charge of check-in shall be responsible for the sealing, as currently established, of the weapons and ammunition.

    Procedure to follow at the destination airport

    If your destination is within an EU country, you should be aware that the European Firearms Pass will be the documentation for your weapon. You must not forget to present it to the competent authorities at the border crossing point so that, once checked and stamped along with the invitation for hunting or sporting practice, it is duly approved.

    If your destination is a country outside the EU, you should find out at the embassy or consulate in Spain of that country about the current local legislation regarding the possession, circulation and use of firearms.

    You should collect your weapons at the Inspectorate for Arms and Explosives in the airport, where you will have to present the authorisation issued to you on leaving.

     

    For more information, we invite you to consult the AENA website:

    http://www.aena.es/es/pasajeros/transporte-armas.html

    AENA pamphlet: http://www.aena.es/csee/ccurl/93/248/Transporte%20de%20armas%20en%20aeronaves%20comerciales.pdf

     

    You can also contact our staff by email at contacto.heliest@babcockinternational.com or by telephone on +34 630985725 and/or +34 626929016.

    Trevelling with animals

    At HeliEst, we are pet-friendly! Your pet is welcome on board provided that the following requirements are met:

    • Your pet shall travel in the cabin in your custody and must remain, for the entire duration of the flight, in a suitable, robust container (maximum measurements 55x40x20 cm) with ventilation holes, a watertight base and securely locked. Under no circumstances may the animal exit the container inside the cabin.
    • The total weight of the animal + container may not exceed 8 kg.
    • HeliEst will accept a maximum of 2 animals per passenger as long as together and including the pet carrier they do not exceed 8 kg.
    • Minimum age requirement of the animal: 12 weeks.
    • Your pet must comply with the legal and health requirements:

    http://www.aena.es/es/pasajeros/viajar-animales.html

    We advise you that pet transport is subject to a prepayment of €35/journey.

    If you intend to travel with a pet, you may make a reservation on the website or get in contact with our staff by email at contacto.heliest@babcockinternational.com or by telephone on +34 630985725 and/or +34 626929016.

    In any event, HeliEst reserves the right to prohibit the travel of any animals which, due to their nature, may cause annoyance to the rest of the passengers and crew.

    Guide or assistance dogs

     

    An assistance dog is deemed to be any dog which has been individually trained to help persons with special needs. To fly with them, you will require a hard copy official certificate as evidence the dog is trained as a guide dog or assistance dog (not applicable to emotional support dogs), issued by a member organisation of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF).

    Please bear in mind that a medical note is not acceptable as sufficient certification that a passenger needs to fly with an assistance animal. Dogs without an official certificate as referred to above will not be permitted on board.

    If you are flying with your guide dog or assistance dog, the dog may board with you at no additional charge. All you have to do is ensure it is properly fitted with a muzzle, collar and leash. The dog shall travel next to you in the place assigned to it by the crew.

    We therefore recommend that you notify our staff at least 48 hours in advance.

    Special Baggage

    Sports equipment

    Due to the limited load-carrying capacity of the helicopter, it will not be possible to travel with large sports equipment and/or long sports items such as surfboards, skis, bicycles, etc.

    However, if you wish to travel with sports equipment, please contact our staff to assess the possibility of transporting it.

    Diving equipment:

    If you wish to travel with diving gear, please note that compressed air bottles must be empty and checked in, and light bulbs and batteries must be removed from any torches and packed separately. The above may only be carried as hand baggage.

    Musical instruments

     

    Due to the limited load-carrying capacity of the helicopter, it will not be possible to carry large and/or long musical instruments.

    However, if you wish to travel with a musical instrument, please contact our staff to assess the possibility of transporting it.

    Email contacto.heliest@babcockinternational.com  

    Telephone: +34 630985725 and/or +34 626929016

    Bulky items

     

    Due to the limited load-carrying capacity of the helicopter, it will not be possible to travel with bulky items.

    If you have any queries, please contact our staff by email at contact.heliest@babcockinternational.com or by telephone on +34 630985725 and/or +34 626929016

    Transport of special baggage will have an additional cost of €35/journey.

     

    Medical equipment / vaccines / individual breathing equipment

     

    • Medication, injectable medication (e.g. insulin, vaccine), syringes: we recommend that you carry it in your hand baggage. You will also need to carry the relevant medical certificates as it is possible they will be requested at the security checkpoint.

     

    • CPAP, oxygen concentrators and similar respiratory devices: these are permitted on board. To avoid problems both on board and at the security checkpoints, this equipment must be properly marked with a label indicating that the equipment has been approved for use in aircraft or must be accompanied with the relevant certificate.

    There are no power sockets on board, therefore the device must be equipped with dry batteries. Due to flight safety it is possible that these devices will have to be switched off during the flight and therefore they shall only be accepted when switching off does not interfere with the health of the sick person.

     

    Due to the limited space on board, if you intend to travel with a respiratory device, please get in contact with our staff.

     

    See section “Passengers under clinical treatment”

     

    Wheelchairs

     

    Due to the helicopter’s own carrying capacity, wheelchairs to be transported must be folded and checked in. For your movement around the terminal until the time of boarding/disembarkation, you may request the free assistance service at the departure/arrival airport whenever it is available. The assistance service for Persons with Reduced Mobility includes the provision of a wheelchair and transit from the terminal to the helicopter / from the helicopter to the terminal.

    It is the passenger’s responsibility to ensure that this service is available to them at departure and upon the arrival of their flight. Otherwise, and if unable to walk short distances, you must travel with a companion who can assist you.

    You can reserve this service up to 2 hours 30 minutes before the flight via the AENA website:

    http://www.aena.es/es/aerolineas/solicitud-asistencia-pmr.html

    or by telephone on (+34) 913 211 000

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