+34 630985725 / +34 626929016 contacto.heliest@babcockinternational.com

Children and Infants

Infants:

Children between the ages of 8 days and not yet 2 years old at the time of the flight are deemed to be infants. HeliEst does not allow infants under 8 days old to travel.

In the helicopter, the infant shall not occupy a seat and must be seated on the mother, father or guardian’s lap.

Infants do not have any baggage allowance; however, they may travel at no extra cost with a baby buggy and small travel bag, weighing a maximum of 10 kg.

For safety reasons, an adult may not fly with more than one infant.

Children:

 

Children are considered to be any passenger between the ages of 2 and 11 years old at the time of the flight.

They shall be considered adults from the age of 12 and may travel unaccompanied, without the need to hire the unaccompanied minor service (see section “unaccompanied minors”)

If travelling unaccompanied, they must travel with a valid identity document (ID card or passport).

Accompanied minors:

 

On domestic flights, minors aged up to 14 years old travelling accompanied by a person of 18 years old or over shall be exempt from carrying documentation provided that they appear in the same booking as the accompanying adults. (Although not compulsory, if the minor has their own documentation we recommend that they carry it, as well as the official family record book, as in some airports the authorities may request it.)

If the minor who is under 14 years of age is not included in the same booking as the accompanying adult, they must have an identity document in their possession (ID card or passport).

In both cases, from the age of 14 years old, it will be mandatory for the minor to present an identity document (ID card or passport).

Remember that if you have reserved tickets with any special conditions (e.g., resident, large family), you must also present the relevant documents (see section “travel documents”).

Unaccompanied minors

 

Children between 5 and 11 years of age may travel unaccompanied, but in this case, it will be mandatory to contract the unaccompanied minor service and the minor must fly with a valid identity document (ID card or passport).

This service has an extra cost of €35/journey.

If interested, given the limited number of unaccompanied minors on board, please get in contact with our staff to check availability.

Similarly, if you contract the unaccompanied minor service (UNMR) you must follow these guidelines:

  • A responsible adult must accompany the minor at the departure airport until the child boards the aircraft. The same adult must remain at the airport until flight has taken off.
  • A responsible adult must collect the minor at the destination airport.
  • The father, mother or guardian must have signed an authorisation for the minor to travel, releasing BABCOCK MCS España of all liability. The form shall be handed to you at the check-in desk, or if you prefer, you can download it here:

Babcock MCS España will accompany the minor when boarding/disembarking , from the moment when the father/mother/guardian leaves the child at the boarding gate and until the child is collected at the destination airport.

Babcock MCS España does not provide a service accompanying minors during the flight.

Required Documentation:

Minors must carry a valid identity document, as well as the name and contact telephone number of the father, mother or guardian at the departure airport and at the destination airport.

You may reserve this service on our website when purchasing the ticket or by contacting our staff by email at contacto.heliest@babcockinternational.com or by telephone on +34 630985725 and/or +34 626929016.

Unaccompanied minors between 12 and 18 years of age

 

Minors who have reached 12 years of age and up to and including 17 years of age, may travel alone. They must travel in possession of an ID card or passport.

Pregnant Passengers

If you are pregnant and you intend to travel with us, please take into account the following considerations:

  • Between week 1 and 27 of pregnancy: no restrictions
  • Between week 28 and 35 of pregnancy: you must have a medical certificate less than 7 days old, authorising you to travel by helicopter. Furthermore, we recommend you travel accompanied.
  • From week 36 of pregnancy (week 32 if a multiple pregnancy): it will not be possible to allow the pregnant passenger to board.

Passengers Requiring Special Assistance

According to Regulation EU 1107/2006 “disabled persons and persons with reduced mobility, whether caused by disability, age or any other factor, should have opportunities for air travel comparable to those of other citizens

Disabled persons and persons with reduced mobility should therefore be accepted for carriage and not refused transport on the grounds of their disability or lack of mobility, except for reasons which are justified on the grounds of safety and prescribed by law

In this regard, if you are a person with a disability or reduced mobility, HeliEst will be delighted to have you amongst our passengers.

Nevertheless, for safety reasons you must take into account that the number of passengers on board requiring special assistance is limited, and therefore we invite you to reserve your ticket as far in advance as possible.

What is considered to be a passenger with a disability or reduced mobility?

  • Passengers with physical disabilities (sensory or locomotor, permanent or temporary)
  • Passengers with intellectual disability

Passengers with reduced mobility- PRM

 

Passengers with reduced mobility travelling with a wheelchair. There are three types of passengers who travel with wheelchairs depending on the level of self-sufficiency:

WCHC

Private passengers of any mobility and not self-sufficient. They must be accompanied to their seat and require full personal assistance. If the journey lasts for more than three hours, they need an attendant.

WCHR

Passengers who need assistance during transit between the aircraft and terminal, who are self-sufficient for boarding and moving around inside the aircraft.

WCHS

Passengers who need assistance between the aircraft and terminal and also for boarding but who are self-sufficient inside the aircraft.

Important: Due to the helicopter’s own carrying capacity limitations, wheelchairs to be transported must be folded and checked in. For your movement around the terminal until the time of boarding/disembarkation, you may request the free assistance service at the departure/arrival airport whenever it is available. The assistance service for Persons with Reduced Mobility includes the provision of a wheelchair and transit from the terminal to the helicopter / from the helicopter to the terminal.

It is the passenger’s responsibility to ensure this service is available to them at departure and upon the arrival of their flight. Otherwise, and if unable to walk short distances, you must travel with a companion who can assist you.

You can reserve this service up to 2 hours 30 minutes before the flight via the AENA website:

http://www.aena.es/es/aerolineas/solicitud-asistencia-pmr.html

or by telephone at (+34) 913 211 000

Passengers with hearing impairments

 

For security reasons, and given that HeliEst does not have an on-board assistance service, passengers with a hearing impairment must travel accompanied.

The airport makes available an assistance service for deaf passengers to accompany them inside the terminal to the aircraft, absolutely free of charge. You can reserve this service up to 2 hours 30 minutes before the flight via the AENA website:

http://www.aena.es/es/aerolineas/solicitud-asistencia-pmr.html

 

or by telephone at (+34) 913 211 000

Passengers with visual impairments

 

For security reasons, and given that HeliEst does not have an on-board assistance service, blind passengers must travel accompanied unless travelling with an assistance dog.

An assistance dog is deemed to be any dog which has been individually trained to help persons with special needs. To fly with them, you will require a hard copy official certificate as evidence the dog is trained as a guide dog or assistance dog (not applicable to emotional support dogs), issued by a member organisation of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF)

Please bear in mind that a medical note is not acceptable as sufficient certification that a passenger needs to fly with an assistance animal. Dogs without an official certificate as referred to above will not be permitted on board.

If you are flying with your guide dog or assistance dog, the dog may board with you at no additional charge. All you have to do is ensure it is properly fitted with a muzzle, collar and leash. The dog will travel next to you in the place assigned to it by the crew.

We therefore recommend that you notify our staff at least 48 hours in advance.

Furthermore, the airport makes available an assistance service for blind passengers to accompany them inside the terminal to the aircraft, absolutely free of charge. You can reserve this service up to 2 hours 30 minutes before the flight via the AENA website:

http://www.aena.es/es/aerolineas/solicitud-asistencia-pmr.html

or by telephone at (+34) 913 211 000

Passengers under clinical treatment

 

Travelling with medication:

  • We recommend that you carry your medicines in your hand baggage.
  • Please bring a letter from your doctor confirming the type of medication and its purpose.
  • We are unable to refrigerate medicines for you onboard.

 

Needles:

You may bring needles and syringes on board for the treatment of medical conditions. However, ensure that you also bring a letter from your doctor confirming the type of medication and its purpose. If required during the flight, you must self-administer the injections.

Oxygen for medical use:

You are allowed to carry small compressed air oxygen bottles in your hand baggage for medical purposes only. Remember they must not exceed 0.5 metres in length and have a maximum diameter of 250 mm.

You will have to show your medical certificate confirming that you need oxygen for medical reasons and that you are fit to fly in a helicopter. You may carry a maximum of two bottles and must inform our staff beforehand in order to seek the best location on board.

Oxygen concentrators (with power cable or battery) are allowed on board and require a medical certificate. If you need oxygen on board, you will have to use the batteries. Ensure that the batteries have enough charge for the whole journey, including any possible delays.

You are not permitted to carry chemical oxygen generators.

 

 

Pacemakers:

Cardiac pacemakers and other devices, including those which function with lithium batteries, implanted in a person or radiopharmaceuticals present in the body as a consequence of a medical treatment are permitted.

 

Stretchers:

Stretchers are not permitted on board our flights.

Passengers with plaster casts

 

For helicopter travel, passengers with plaster casts or dressings do not need to present a medical certificate. However, if you believe you may intrude into the space of the neighbouring seat (arm or leg extended in plaster), you will need to consult our staff as soon as possible. If available, for your comfort, you will be assigned an additional seat free of charge. If not, and if the flight is full, HeliEst reserves the right to refuse boarding if your condition could inconvenience the other passengers (invasion of neighbouring seat).

Passengers With a High Body Mass

Due to the space limitations in the helicopter cabin, if you are a passenger with a high body mass, we invite you to get in contact with our staff who will find the best option available to you for making your journey as comfortable as possible. If a seat is available, we will reserve you an extra seat completely free of charge. Otherwise, an alternative journey would be sought: date/time.

 

To guarantee your seat, we invite you to book your ticket as far in advance as possible.

You may contact our staff by email: contacto.heliest@babcockinternational.com

Or by telephone on +34 630985725 y/o 626929016

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